Policies

Cancellations/Late

As we reserve time exclusively for you, we ask that you respect our salon/spa staffs’ time and our business operations by providing as much notice as possible when you need to make changes to your appointments. Please review our guidelines below before booking your service.

Payments and Deposits

A valid credit card (3% surcharge) or debit card are required to hold ALL appointments. By providing a card on file, you authorize us to charge applicable fees for Late cancellations and Same Day/No Show cancellation appointments directly to the card on file.

Any fees resulting from late cancellation, Same Day/No Show appointments must be paid in full before you are able to book you next appointment. Clients with multiple late, same day/no show cancellations will be required to pay a non-refundable deposit to secure any future appointments.

Cancellations and Rescheduling

Cancellations or rescheduling requests made with less than 48 hours’ notice will be subject to a fee of 50% of the scheduled service price. No shows and Same day cancellations will be charged 100% of the scheduled service price with the credit/debit card on file. (includes bookings for other guests)

Late Arrivals

We offer a 15-minute grace period for late arrivals. If you arrive more than 15 minutes late, we may need to shorten or reschedule your service in order to stay on schedule and respect the appointments of our other guests. Appointments that must be rescheduled due to severe tardiness will be treated as same day cancellations and may be subject to 100% cancellations fee.

Thank You for Understanding

We are very understanding of emergencies and are willing to work with you. If an unforeseen emergency prevents you from making your appointment, please contact us as soon as possible. 320-587-7117

Guest Safety

Your safety and comfort are our top priorities.  Please follow all safety instructions provided by our staff during your visit.

  • Inform your service provider of any allergies, sensitivities, injuries, medical concerns, or conditions that may affect your service.
  • Remain seated in or around designated areas while receiving services.
  • We reserve the right to modify or discontinue a service when necessary to protect the health and safety of our guests and staff.
  • Guests are responsible for securing personal belongings. The Salon/Spa is not responsible for lost, damaged, or stolen items.

Consultations

Consultations help us understand your needs and recommend suitable services.

  • A consultation may be required before certain services.
  • Share your desired results, maintenance preferences, budget, and concerns.
  • Recommendations may be adjusted to protect your health, safety, and treatment results.
  • A consultation does not guarantee a specific service or result.
  • We may decline, modify, or postpone services that are unsuitable or unsafe.

Salon Redo Policy

We want you to love your service. If you are not completely satisfied with your service, please contact us within 7 days of your hair appointment and 2-3 days of your nail appointment so we can discuss the concern and determine the best solution.

  • Redo services are available for concerns related to the original service.
  • A redo must be scheduled with the original service provider, when possible.
  • Redo services do not include a complete change of mind or a request for a style after the original service was completed as discussed.

Child Policy

We welcome families while also maintaining a safe and relaxing environment for all guests.

  • Children must be supervised by a parent or guardian at all times unless they are receiving a scheduled service (parent or guardian must be present during consultation for service)
  • Children may not be left unattended in the salon, spa, or waiting area.
  • Parents or guardians are responsible for their child’s behavior, and safety while on the premises.
  • If a child’s behavior creates a safety concern or significantly disrupts another guest’s experience, we may ask the parent or guardian to leave the service area.

Cell Phones & Electronic Devices

To maintain a peaceful, relaxing environment and protect the privacy of our guests.

  • Please silence or place cell phones and electronic devices on vibrate during your visit.
  • Phone call should be taken outside treatment rooms whenever possible.
  • Please use headphones when listening to music, videos, or other media.
  • Photography and video recording of staff or other guests is not permitted without their express permission.
  • Electronic devices should be kept away from water, heat, and treatment equipment.

 We truly appreciate your understanding and consideration of our cancellation and other salon/spa policies. Thank you for supporting our small business and for helping us create a positive experience for everyone. We are grateful for your continued trust and support!